FAQs

Here we answer the most frequently asked questions concerning our tours.

You still have questions?
Please contact us at

You can book directly through our WhatsApp +55 21 99721-1478, Instagram, or via the Booking Form on this website. We respond quickly in English.
Yes. A small deposit is required to confirm your tour, and the balance can be paid in cash or online. We’ll send you all payment details once you choose your tour.
Always. Every Rio4Fun experience is 100% private — just you, your group, and our guide. No strangers, no buses.
Absolutely! We love creating tailor-made experiences. Let us know your vibe, and we’ll build something special — from birthday surprises to creator shoots and romantic escapes.
No! All of our guides speak fluent English, and we’re here to make sure you feel comfortable and connected at all times.
We’ll send a checklist depending on your tour. But in general, bring:

• Sunscreen and sunglasses

• Comfortable shoes

• Water bottle

• Swimwear & towel (for boat or island tours)

• Light jacket (weather can change)
Yes. Your safety is our top priority. We avoid risky areas and take all necessary precautions — and we only work with trusted local partners.
Definitely not! We have different tour choices for you to pick that could focus on history, culture, nature and so on. But we must say that our Food Tour is our specialty!
We believe walking is one of the best ways to truly experience the city. That said, we keep walking stretches comfortable, with no more than 10 minutes at a time without a stop.

If you have any mobility concerns or special needs, just let us know in advance — we’ll gladly adapt the tour to make sure you’re fully comfortable and able to enjoy the experience.
For sure! Just let us know prior so we can make the necessary arrangements. We regularly take vegetarians, lactose intolerant and allergic guests. For people with serious allergies, we ask that they bring their emergency medicine just in case.
Absolutely! Our tours are great for all ages, and kids are more than welcome. Just keep in mind that anyone under 18 needs to be accompanied by a parent or guardian during the experience.

Terms And Conditions

These are the Terms And Conditions of use relating to Rio4fun.

Please take a moment to review our terms and conditions. These guidelines ensure smooth sailing for all our adventures. By booking a tour, you agree to abide by these terms, helping us create a seamless experience for everyone.

The term ‘us’ or ‘we’ refers to “Rio4Fun”. The term ‘you’ refers to the traveler or guest who will join Rio4fun experiences.

We’re committed to offering our travelers an exceptional experience through carefully designed private tours. Since 2005, we’ve welcomed thousands of guests on city tours, food adventures, and side trips — always with transparent communication and respectful relationships with travelers, partners, and our team.

✓ What’s Always Included (Unless Stated Otherwise):

• Private, Portuguese and English-speaking guide

• All transportation for the experience

• Insider tips, local stories, and personalized attention

• Joy, culture, and the unexpected

✗ What’s Not Included (Unless Stated Otherwise):

• Meals and drinks

• Tickets and entrance fees

• Personal expenses

• Trave insurance

Safety & Responsibility

Your safety is our top priority. While we’ve never experienced incidents of theft or health issues during tours, guests acknowledge that by joining any activity, they do so at their own risk. Rio4Fun is not liable for accidents, injuries, or losses resulting from circumstances beyond our control, such as weather, transportation delays, or third-party service providers.

Travel Insurance

We recommend all travelers have personal travel insurance covering medical expenses, trip cancellations, and belongings, especially for adventurous experiences like hang gliding or boat trips.

Final Notes

Rio4Fun reserves the right to adapt or modify the itinerary in response to weather, availability, or safety concerns, always aiming to offer the best possible experience.

We’re here to create memorable, relaxed, and real moments. Thank you for choosing Rio4Fun — let’s make something unforgettable.

Cancellation Policy

We understand that plans can change, and we aim to be as fair and flexible as possible. Below you’ll find our cancellation policy, designed to keep things clear for everyone.

Full Refund

• Cancel up to 72 hours before your tour: 100% refund, no questions asked.

Partial Refund

• Cancel 48–72 hours before your tour: 50% refund

• Cancel less than 48 hours before your tour: no refund

No Shows

• If you don’t show up or arrive more than 30 minutes late, unfortunately, no refunds can be issued.

Special Dates – Carnival & New Year’s Eve

For tours booked during Carnival and New Year’s Eve, a special policy applies due to high demand:

• Cancellations must be made at least 7 days in advance for a full refund

• Cancellations made within 7 days are non-refundable

Weather-Dependent Tours

For experiences like boat tours, catch & cook, hang gliding, and helicopter flights, we may need to reschedule due to weather conditions.

If rescheduling is not possible on your end, we offer a full refund.

We’re travelers too — we’ll always do our best to accommodate you and be fair.